Vilko by Ajna Inc

Delete your Vilko account

You can delete your Vilko account yourself, in the app or on the website. It takes about a minute.

Before you delete

• Deleting cannot be undone, and nobody can bring the account back.
• Save anything you want to keep. Once the account is deleted you can’t sign in to it.
• If you’re the only admin of a workspace, make another member an admin first.

What happens when you delete

• You can’t sign in to the account again, with a passkey, a code or recovery. Your devices are signed out and your notification registrations are removed.
• Your email address is released from the account. If you sign in with it again, Vilko creates a new account with none of the old data.
• Your teammates see that you left their workspaces and channels: we stop delivering their messages to you and refuse your devices. Who belongs to a conversation is part of its end-to-end encrypted record, which we can’t read or change.

Your own devices keep what they hold until you sign out or remove the app; deleting your account does not reach into them.

What we keep

• Messages, files and documents you shared stay with the people you shared them with. They are end-to-end encrypted, on their devices and in each conversation’s encrypted history, and we can’t read them.
• The encrypted records of the closed account stay on our servers, still encrypted, and are no longer reachable through your email address or any sign-in. We do not erase them.
• Copies in our database backups are removed when those backups expire.
• Anything else the law requires us to keep.

If you can’t sign in

If you can no longer sign in to the account, email us from the address you use for Vilko, with the subject “Delete my Vilko account”, and we’ll reply to confirm it’s you.

Delete some data and keep your account

In Vilko you can remove a device or a passkey, end other sessions, and leave a workspace. To ask us to delete anything else, write to privacy@ajna.inc.

What we collect and why is in our privacy policy.